How To Get Started With Your New Rewards Program


Welcome to the Course Rewards Frequent Golfer Rewards Program™!  You now have the tools to offer your golfers a sophisticated, points-based rewards program without the hassels.  Setting up your program takes just minutes -- here's how it works:  (click on any below)
 
Setting Up Your Reward Programs
Reward Items
Decide what products and services, when purchased at your club will earn members rewards points (and the number of points for each item).  You may add new Reward Items by clicking on the New Reward task from the Rewards Programs Menu Option.  You may also edit (or delete) an existing Reward Item by clicking on the name from the Reward Items listing as shown below.
You will now receive the Reward Item Detail screen.  From this screen, you may define the details about this reward item, including the points per unit granted for each purchase.  You may limit the availablility of this reward to any specific golf course if you have more than one participating golf course.

If you wish for a reward to only be available during a specified period of time, you may set the Status of the reward to "Restricted by date" and then choosing a valid from and to date using the calendar pop-up.
Redemption Items
Decide what products and services (along with their corresponding point values) you will offer for redemption once a member earns enough points.  To add a new Redemption Item, choose the New Redemption Task from the Rewards Programs Menu Option (seen above).
You will now receive the Redemption Item Detail screen.  From this screen, you may define the details about this redemption item, including the points required to acquire the item.  If you wish for a redeption item to only be available during a specified period of time, you may set the Status of the reward to "Restricted by date" and then choosing a valid from and to date using the calendar pop-up.
 
How Golfers Join Your Rewards Program
When golfers wish to join your rewards program, you will assign them a new Membership Card.  To setup a new account, either swipe or hand enter the new card number from the Rewards Members Menu Options.
You will see the Add Member screen (shown below).  Simply enter the First Name, Last Name, and Email address and Phone (optional), then click OK.  The new rewards member will now be added and will be assigned the new Membership Card.
 
How To Give Points For Purchases
To assign points, simply swipe (or hand enter) the card and you will see the Member Detail screen (shown below).  Choose the checkbox of the reward(s) to award and adjust the quantity and click OK.
The Account Summary section of the Member Detail screen will show the point summary for the member as shown below.
 
How Members Redeem Points
When a member signs up, he will receive an email (to the email address you assigned in the Add Member screen) with details about how to login to their member portal.  They then bring in this coupon to you and you must validate it in one of the following two ways:
(1) Using the Validate Coupon Task from the Rewards Members Menu Option of the main menu as shown below.  Enter the Coupon Number and Authorization Number shown on the coupon presented by the member.  Next, choose the course that is accepting the coupon and click OK to validate the coupon.
(2) By calling Course Rewards at 800-945-1940 and choosing option 1 to "validate a redemption coupon".  If you are calling from a registered phone, you will not be asked for your Course ID and PIN (you can find these under the Course Accounts Menu Option from the main menu.  You will be asked to enter the Coupon Number and Authorization Number using the keypad of your phone.
 
Create Login Accounts For Your Employees
To allow access to the software for your golf course employees that will be adding points to Member Cards, you will need to create a login using a valid email address.  Typically, these employees are those that work the front counter of the pro shop or any other place where you wish to accept cards.

To create new logins, first click the Configuration Menu Option.  Next, click the New User option from the Tasks menu as shown in the image below.
Enter the required information, including a valid email address.  An email is required since the user's password will be sent by the system through email only.

Next, choose the courses that this user is authorized to grant rewards points at (if you have more than one course assigned to your account).

Finally, click the appropriate checkboxes within the Permissions section in order to grant the user the access levels that you desire.  Once you have made the appropriate changes, click OK to save.